6 Feb 2024 by Jonathan Raper

Your customers made a rail journey and it was late. Or it was early… or diverted. Or it may have been cancelled or even removed from the timetable. You might have had problems with your reservations… or there was no wifi. Or a particular service is overcrowded for part of the journey each day. A customer service enquiry might be about a missed connection because a train run by a different operator was late. Or maybe they all just ran beautifully and you would like to share…

27 Sep 2023 by David Mountain

In July we released TAPI Rail Performance which provides a complete archive of rail journeys, based on official National sources. The primary use so far has been for customer service, but the product can also be used to generate performance statistics for stations and operators.

This product has two benefits that are new to the market.

5 Jul 2023 by Jonathan Raper

9 May 2023 by David Mountain

Reading RailAir operate luxury coach routes connecting Heathrow Airport to major rail stations in Reading, Guildford and Woking. This encourages people catching flights to lower their carbon footprint by choosing public transport for their inbound and onward travel.

Reliable real time information is key to building trust in public transport, and for no group of people is this more true than those with a flight to catch…

4 Apr 2023 by David Mountain

Bus route geometry is a fundamental building block for public transport information. Bus schedules tell you which buses will depart what stop, when, and bus stops often have a point latitude and longitude associated with them. But without the street-level geometry between stops, bus routes are jagged, cut across the road network, and do not show where the buses actually go.

2 Nov 2022 by Jonathan Raper